We compiled the most asked questions by our customers. Please read through all the answers below.
Why is my credit card payment not going through?
To protect our self from credit card fraud, we’ve implemented another layer of fraud prevention called 3D Secure. If your credit card payment failed, here are some solutions:
- For Declined Transactions – You’ll have to contact your card issuing bank to get permission for the transaction. Then try again.
- For failed card holder verifications – You’ll need to contact your card issuing bank to enroll you into 3d Secure.
- Too many attempts – We only allow you to attempt to order 3 times in one day.
What other form of payments do you accept?
At checkout, you can select the following alternative payments:
- Pay with Zelle, Google Pay, and Venmo – click here to learn more about this option
- Pay with Bitcoin – click here to learn more about this option
Are your shoes 100% authentic?
No it’s not. We don’t sell 100% authentic shoes.
Should I Buy Your Sneakers
That’s up to you. Here’s a great article on Highs Nobiety on whether you should buy fake sneakers.
How’s the quality of your shoes?
We only carry the highest quality shoes at the best prices. You can definitely find lower price reps elsewhere, but we guarantee you are getting the lowest quality.
Our quality comes in 3 categories, AA, AAA, and UA. We carry these 3 categories to give our customers different options based on their preference.
Here’s the difference to help you decide when ordering:
AA Quality Replicas
These replicas are high quality made with the exact same materials on 95% of the shoes we carry using replicated moldings. It’s our most cost effective replicas. Sneakerheads can only tell the difference if they compare it side by side with the original. If you see pricing ranging from $79 to $99, those are our AA replicas.
AAA Quality Replicas
These replicas are ultra high quality. They are known to be exact 1:1 copies of the original. Sneakerheads would have a hard time telling the difference. The pricing on these range from $104 to $139 on some pairs.
Unauthorized Authentics (UA)
If you want to buy authentic shoes, then this is the one you want. Our shoes are listed as ‘UA’ which stands for unauthorized authentic. Unauthorized authentic means that they were made in the same factory and with the same materials as the original product, but sold by someone other than the retail company.
What happens after the shoe company receives their assigned number of shoes, is that they move production to another factory to produce the same pairs of shoes. Now what gets left behind in the factories are the extra pairs of shoes that were rejected, or did not even get to be seen by quality control because the shoe company has already reached their quota.
You can find these shoes on our website starting at $199 here: https://nikecraze.com/product-category/ua/
But they are not 100% authentic. You can not resell these on sites like stockx.com. You do it at your own risk.
Are you guys legit?
We are 100% legit. We guarantee that you will receive your air jordan as soon as 7-10 days. But sometimes U.S customs like to take their sweet time process each packages that goes through them. For this reason, it can add an additional 5-7 days to the delivery time. It only happens 2-3% of the time, but it does happen from time to time.
How long does it take to ship and do I get a tracking number?
All orders placed by 5pm PST will be processed the same day. Ship time is about 10-15 days shipped via International Express. Your package will be hand delivered by the United States Postal Service. We’ll provide tracking numbers 2-3 days after it has processed and marked complete. If you haven’t received it within that time frame, please send us a request. You can check out the process here.
What if I am not home when the package arrives?
The United States Post Office will leave a Post card in your mailbox letting you know that you’ve missed the delivery. You can take the postcard to the nearest post office to pick up your package. If you missed your delivery, please try to pick up your package ASAP! We are not responsible for packages getting returned to us. You will need to pay additional shipping fees for us to reship it.
Why does my credit card keeps declining when I have enough funds available?
There could be a number of reasons why this is happening. One of the most common reason is an address verification fail. We have an address verification system in place to protect you against fraud. Please make sure you enter the correct billing address that matches the billing address on file with your credit card company or bank.
We ship to a verified billing address only!
If I want to cancel or request a refund, do I call my credit card company or bank?
Under no circumstance should you ever call your bank to dispute a transaction with us. It will prolong your refund, because it takes up to 45 days for your bank to finalize all the paperwork. All you have to do is send us an email and we’ll take care of it promptly. Your refund will go back to your account within 3 business days (depending on your bank’s crediting policy).
How do I return my shoes?
Returning your shoes back to us is very simple. You just need to request a return form here.