We compiled the most asked questions by our customers. Please read through all the answers below.
Are your shoes authentic?
No. We don’t sell authentic shoes. We sell authentic quality replicas. The quality is just as good as authentic air jordans, but without the high resell prices.
What is the difference?
There are many slight differences with our replica sneakers compared to authentic jordans. You can only tell if you compare the shoes side by side with an authentic pair.
Are you guys legit?
We are 100% legit. We’ve shipped and delivered thousands of air jordans to thousands of happy customers worldwide. We guarantee that you will receive your air jordan as soon as 7-10 days. But sometimes U.S customs like to take their sweet time process each packages that goes through them. For this reason, it can add an additional 5-7 days to the delivery time. It only happens 2-3% of the time, but it does happen from time to time.
How long does it take to ship and do I get a tracking number?
All orders placed by 5pm PST will be processed the same day. Ship time is about 7-10 days shipped via DHL or USPS International Express. Your package will be hand delivered by DHL or the United States Postal Service. We’ll provide tracking numbers 2-3 days after it has processed and marked complete. If you haven’t received it within that time frame, please send us a request. Signature confirmation is required before delivery.
What if I am not home when the package arrives?
The United States Post Office or DHL will leave a Post card in your mailbox letting you know that you’ve missed the delivery. You can take the postcard to the nearest post office to pick up your package. If you missed your delivery, please try to pick up your package ASAP! We are not responsible for packages getting returned to us. You will need to pay additional shipping fees for us to reship it.
Why does my credit card keeps declining when I have enough funds available?
There could be a number of reasons why this is happening. One of the most common reason is an address verification fail. We have an address verification system in place to protect you against fraud. Please make sure you enter the correct billing address that matches the billing address on file with your credit card company or bank.
We ship to a verified billing address only!
If I want to cancel or request a refund, do I call my credit card company or bank?
Under no circumstance should you ever call your bank to dispute a transaction with us. It will prolong your refund, because it takes up to 45 days for your bank to finalize all the paperwork. All you have to do is send us an email before the shoe ships and we’ll take care of it promptly. Remember we ship your shoes within 24 hours. Your refund will go back to your account within 3 business days (depending on your bank’s crediting policy).